Page Comparison

With the combination of Custom Amount and Recurring Payments, you can structure your payments option to meet your business needs. The following table illustrates the various combinations between the two payment options:

On the Transaction History tab of the merchant dashboard, you can search for transaction(s), resend receipts, submit refunds or voids, and reset customer’s accounts. When you click on the tab, the page will display a list of your most recent transactions.

Each transaction is listed with:·      

• Customer Name

• Email Address

• Transaction ID

• Payment Method

• Date

• Result

• Transaction Amount

• Actions (a link to actions available)

You can sort any of these columns except for the email address. It is important to note here that sorting by Payment Method sorts by the entire card or account number, but the page only displays the last four digits for security purposes. When performing a search on this value, you should enter the last four digits of the card or account number. When you click on the Actions link, a drop-down menu will appear, displaying a range of actions you can select for that transaction:

On the User Management tab of the merchant dashboard, you can perform some basic troubleshooting on your users’ accounts as well as see the activation status of users registered to your Hosted Payments page. Users can be in one of three states:

• Active – Customer has completed the registration for HPP.

• Pending – Customer has begun the registration process but has not confirmed via email.

• Inactive – Customer has not logged into HPP recently

  

Customers that have not been actively using HPP and have become inactive can be reactivated using the Actions column.