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Introduction
Welcome to the User Guide for SuitePayments with MerchantE. These step-by-step instructions provide the necessary information to activate and use this feature in NetSuite. To make the most of SuitePayments, it is recommended that you also consider adding the companion SuiteApp bundles:
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Guidelines for Surcharges:
Applies only to credit cards and the same rate must be applied to all credit card brands.
The surcharge amount must not be greater than your merchant discount rate or processing rate and never greater than 3%.
The card holder must be notified of the surcharge prior to payment processing. Examples of compliant notifications are provided below.
We impose a surcharge on credit cards that is not greater than our cost of acceptance.
We impose a surcharge of __ % on the total transaction amount on credit card transactions.
We do not surcharge debit cards, prepaid cards, or ACH transactions.
The customer must always have the option to accept the surcharge or choose an alternative payment method.
The surcharge and payment must be made in a single transaction.
Configuring Surcharges
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